Company Basic Information
- Head Office: Damascus, 29 May Street, near Al-Sofara Cinema.
- Branches: Damascus, Aleppo, Homs, Daraa. (Tartous branch under preparation).
- Number of Employees: 100 employees.
Working Days
The company operates in all branches throughout the week, except on Fridays.
Official Holidays
Cham Exchange branches close during official holidays related to religious festivals, as announced by the Central Bank of Syria and the Presidency of the Council of Ministers.
- Eid al-Fitr
- Eid al-Adha
- Any official holiday designated by the Central Bank of Syria.
Customers are informed in advance about these holidays via internal circulars in all branches, as well as an official post on the company’s website and social media pages.
Working Hours
- Head Office: From 09:00 AM to 05:00 PM.
- Branches: From 09:00 AM to 06:00 PM.
Deposit and Transfer Processing Times
Deposit Transfers
The transfer is received from the customer and registered in the system instantly. The customer receives an official stamped receipt within a maximum of 5 minutes from the time of deposit.
Outgoing Transfers
- Within Syria: Transfers are sent instantly between company branches.
- Abroad: Processing time ranges from 15 to 30 minutes, depending on the destination country and correspondent network.
Customer Notification
The customer receives a reference number to track the transfer status until it is received by the beneficiary.
Direct Bank Account Deposit Service
Cham Exchange offers a direct deposit service into your bank accounts with multiple banks in Syria, allowing customers to deposit funds easily and securely.
Service Benefits
- Speed and Ease: Transactions are processed quickly through our extensive branch network.
- Avoid Crowds: Saves time and effort, eliminating long waits at banks.
- Wide Range of Supported Banks: Deposits can be made to major Syrian banks including:
- Syrian Real Estate Bank
- International Bank for Trade and Finance
- Syria International Islamic Bank
- Qatar Bank
- Al Baraka Bank
- BIPO Bank
- Cham Bank
- National Islamic Bank
- Security and Reliability: All transactions are fully secured and verified through our internal system.
Common Use Cases
- Paying university or institutional fees via bank account.
- Merchants and business owners depositing their funds into their accounts.
- Easily topping up current or savings accounts.
Payment Locations and Exchange Services
Company Branches
Branches are the primary locations for exchange and payment services.
Damascus Branch (Main)
Address: 29 May Street, next to Al-Sofara Cinema.
Branch Manager: 00963989103961
Customer Service: 00963989103962
Phone 1: 00963112317162
Phone 2: 00963112327041
Homs Branch
Address: Bab Houd Main Street (Central Bank Street), opposite the Engineers’ Building.
Branch Manager: 00963989103965
Customer Service: 00963989103967
Phone 1: 00963312455191
Phone 2: 00963312455192
Aleppo Branch
Address: Baghdad Station Street, next to Baghdad Pharmacy.
Branch Manager: 00963989103960
Customer Service: 00963989103966
Phone 1: 00963212239013
Phone 2: 00963212239017
Hama Branch
Address: Al-Assi Square – Al-Alamein Street – beside Sheikh Alawan Mosque (formerly Al-Mahabba).
Branch Manager: 00963989103963
Customer Service: 00963989103964
Phone 1: 009633393964
Phone 2: 00963332228799
Daraa Branch
Address: Al-Mahatta, Hanano Street, opposite Al-Tawfir Bank (formerly Commercial Bank of Syria).
Branch Manager: 00963989103968
Phone 1: 00963152220144
Phone 2: 009631593968
Partner Banks
You can benefit from our services through our partner banks.
Contracted Transfer Centers
To better serve our customers, the company contracts with other licensed exchange companies or local agents.
Our Services (Summary)
- Buying and selling foreign currency (cash)
- Incoming transfers
- Outgoing transfers
- Internal transfers
- Cham Cash service
Additional Details
Payment Methods
- Cash: Customers may receive the transfer amount in Syrian Pounds or US Dollars, as requested.
- Bank Deposit: Customers may request direct deposit into their bank account.
Maximum Amounts
There is no upper limit on transfer or receipt amounts. Customers may send or receive any amount in Syrian Pounds or US Dollars, in compliance with Central Bank of Syria regulations.
Anti-Money Laundering (AML)
All transactions are monitored by the Anti-Money Laundering and Counter-Terrorism Financing Unit. For large amounts, documentation proving the purpose of the transfer is required.
Required Documents
Required documents vary based on the customer’s nationality (Syrian, Palestinian, foreigner, Hasakah resident, etc.) and transaction type (individual, company, power of attorney, etc.). Please visit one of our branches or contact customer service for precise details based on your situation.
Special Facilities
We serve a wide range of customers, including individuals (expatriates, travelers, students), merchants and businesses, humanitarian organizations, and investors.
